8-Month Warranty Terms & Conditions
We take pride in delivering exceptional craftsmanship and using high-quality materials in every glass installation we perform. Our reputation is built on precision, reliability, and attention to detail, and we stand behind every project we complete. We are confident in the quality of our workmanship and the products we install. For that reason, we provide this Limited Eight (8) Month Warranty to give our customers peace of mind that, should a problem arise due to our installation or a manufacturing defect in the materials we supplied, we will promptly correct the issue at no additional cost.
This warranty reflects our commitment to customer satisfaction while clearly defining the responsibilities of both our company and the customer. It is intended to cover defects in workmanship and manufacturing—not damage caused after installation by misuse, accidents, negligence, unauthorized modifications, or other circumstances beyond our control.
By accepting the completion of the installation, the customer acknowledges that they have read, understood, and agreed to the terms, conditions, limitations, and exclusions set forth in this Warranty.
1. Warranty Period
This warranty is valid for eight (8) consecutive calendar months beginning on the date the installation is substantially completed and accepted by the customer. Any warranty claim must be reported before the expiration of the warranty period. Claims submitted after the warranty period has expired will not be covered.
2. Coverage
This warranty applies to products and related hardware supplied and installed by our company, including, but not limited to, frameless shower enclosures, framed shower doors, bathroom glass installations, interior glass doors, glass partitions, fixed glass panels, glass railings, mirrors installed by our company, glass office enclosures, custom glass installations, and all associated installation hardware supplied and installed by our company. This warranty covers defects resulting solely from our workmanship or from manufacturing defects in materials supplied by our company, including glass shifting due to improper installation, loose hardware, misalignment, improper leveling, door operation issues, improper sealing, and hardware becoming detached because of incorrect installation techniques. Manufacturing defects include defects in the glass or hardware that existed at the time of manufacture and are not the result of customer use, misuse, abuse, accidents, or external factors.
3. Our Responsibility
If inspection determines that the reported issue is the direct result of our workmanship, improper installation, or a verified manufacturing defect, we will, at our sole discretion, repair the affected installation, replace defective components, reinstall the affected section, or replace the defective glass or hardware. Approved warranty repairs, replacement materials, labor, and standard travel within our service area will be provided at no additional cost. Repairs or replacements performed under this warranty do not extend, renew, or restart the original eight (8) month warranty period.
4. What Is Not Covered
This warranty does not cover damage resulting from customer misuse, abuse, negligence, accidental impact, improper handling, dropped or struck objects, slamming doors, excessive force, construction by others, or damage caused by children, pets, guests, tenants, or visitors. Glass that is chipped, cracked, shattered, scratched, or otherwise damaged after installation is not covered unless our inspection determines the failure was directly caused by improper installation or a verified manufacturing defect. Damage caused by contractors, painters, plumbers, electricians, flooring installers, tile installers, cleaning companies, movers, or any third party is excluded. Structural movement, foundation settlement, wall movement, vibration, flooding, water intrusion, hurricanes, tornadoes, hail, fire, lightning, vandalism, theft, freezing temperatures, and other events beyond our control are excluded. Normal wear, cosmetic imperfections within manufacturing tolerances, improper cleaning methods, abrasive cleaners, steel wool, razor blades, harsh chemicals, pressure washing, and unauthorized repairs, adjustments, alterations, removal, or reinstallation are not covered.
5. Customer Responsibilities
The customer agrees to operate the installation in a normal manner, follow recommended maintenance and cleaning procedures, promptly report warranty concerns, and refrain from unauthorized repairs or modifications. Failure to do so may void this warranty.
6. Reporting a Warranty Claim
The customer must provide proof of purchase, the installation address, approximate installation date, a description of the issue, photographs if requested, and reasonable access for inspection.
7. Determination of Coverage
Our company reserves the exclusive right to determine whether a reported issue is covered under this warranty based on inspection and professional evaluation.
8. Limitation of Liability
Our liability is limited solely to the repair or replacement of covered workmanship or materials. We are not responsible for indirect, incidental, consequential, or special damages, including loss of use, lost profits, business interruption, property damage beyond the affected installation, temporary lodging, attorney's fees, or any damages exceeding the original amount paid for the installation.
9. Non-Transferability
This warranty is extended only to the original purchaser and is not transferable unless expressly agreed to in writing.
10. Entire Warranty
This document constitutes the complete and exclusive warranty. No employee or representative may modify these terms unless the modification is in writing and signed by an authorized representative of our company.